Should you buy a Wireless Traveler international Cell phone or rent a cell phone while traveling abroad?
A: It depends on how low you are planning to travel and whether you are a frequent or infrequent traveler. Most Cell phone rentals are about $100 a month, which is the same price to purchase a phone, which you keep. Rental rates range from about $2.50 per minute to over $5.00 per minute, depending upon the country. You can call back to North America for as little as $0.70 per minute with FREE incoming calls in over 60 countries. Therefore, most international travelers decide it is actually cheaper to purchase rather than rent a phone for the trip abroad. For your convenience you can BUY now.
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Should you purchase a Wireless Traveler phone or just the global SIM card?
A: If you have an unlocked, GSM, quad-band phone then you can purchase the global SIM card and it will work in your domestic call phone. Please contact your domestic service provider to find out if you cell phone is unlocked, or to help you to unlock your phone. Otherwise, you can purchase a very cost effective Travel Phone for your trip overseas that you can take with you each time you travel overseas to save up to 80% on the cost of calling home while abroad. Simply activate your phone before you leave and you will be ready to go. Our Customer Service Representatives are here to help you with any questions that you may have.
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What is a multi IMSI SIM?
A: A multi IMSI SIM card allows you to have more than one telephone number while you travel. Wireless Traveler phones and SIM cards allow you to use either a U.S. or a U.K. telephone number while you are traveling.
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What is the benefit of a multi IMSI SIM?
A: When you use the +1 U.S. telephone number on your Wireless Traveler phone while in the U.S. and Canada you can make and receive very inexpensive calls. When you are overseas, if people call you on your +1 U.S. number, they will only be paying a local rate with their U.S. network provider. Also, you can forward all of your U.S. home phone and cell phone calls to your +1 Wireless Traveler phone if you choose to do so. Of course the +44 number will continue to all you to receive Free incoming calls in 60 countries around the world.
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Will your cell phone work overseas?
A: You need to have a quad band, unlocked GSM (Global System for Mobile communications) cell phone when you travel abroad, so that it can pick up the local network provider in the country you are traveling in.
GSM 900 / GSM 1800 MHz: is used in most parts of the world: Europe, Asia, Australia, Middle East, Africa.
GSM 850 / GSM 1900 MHz is used in the United States, Canada, Mexico and most countries of S. America.
Japan and South Korea use UMTS (3G) wireless communication systems which are not compatible with 850/900/1800/1900 MHz cell phones. Therefore you need a 3G Handset to communicate in Japan and South Korea. Our LG Slider is a perfect solution for these countries and also works in over 200 other countries around the world – a true International Phone.
Please view our products if you would like further information about the Wireless Traveler International Phones
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How to know if your current phone is unlocked?
A. If your current phone was provided by a U.S. network carrier then it is likely that it is a locked phone, which restricts you to using the SIM card that was included with your phone. You can unlock your phone by contacting your network provider and requesting their assistance to help you with this. As the process can take up to a few days, you should arrange for your phone to be unlocked by your network provider well before your depart for your trip.
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How long does it take to get your Wireless Traveler phone delivered to you?
A: You can choose the FedEx shipment that is convenient for your. We offer 3 to 4 days ground delivery in the U.S. and Canada, 2 days, overnight express delivery and international shipments. You will be advised with a tracking number via email once your package has been shipped. You can also contact Customer Service with any other questions that you may have regarding your order details at 1-866-700-3883.
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How to insert your new SIM into your unlocked GSM quad band phone?
A: For most cell phone models manufactured in the last 3 to 4 years, you will need to remove the back cover of your phone and also the battery. You will see your existing SIM card, which you need to remove.
Remove your new SIM card chip from the plastic card that it is attached to. Try to avoid touching the metal circuitry contacts on your SIM card. Insert the SIM card into exactly the same position as your original SIM chip. Now replace the battery and phone cover.
We strongly suggest that you refer to your Manufacturer’s Handset User Manual for specific instructions on how to replace your SIM card.
Turn on your phone and please go to our website www.wirelesstraveler.com to activate your phone prior to leaving for your trip. Please contact customer service at 1-866-700-3883. If you would like any assistance.
You may be required to enter a SIM PIN number to allow your phone to register onto the local network once the phone is turned on. You will find the PIN number on the plastic card that your SIM chip was attached to. Please see the instructions below to disable the SIM PIN security feature.
Please note that if you purchased a Wireless Traveler world phone that the SIM card is included in the phone.
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How to turn off the SIM PIN security feature?
A: If you want to turn off the SIM PIN security requirement, then please follow the steps below to change the setting on your phone.
After inserting your new Wireless Traveler SIM card for the first time into your phone you will need to enter the 4 digit SIM PIN number which can be found on the white plastic card that your SIM card was attached to. Turn on the phone and let it register to the local network. Then select :
>Menu
>Settings
>Security
>SIM PIN
>change from "on" to "off"
>Reenter the new PIN number when prompted (4 digit number found on the white plastic card that your SIM came in).
After this you will not need to enter the PIN to power up and use your phone. Please call or email us if you have any questions or would like any assistance with this 1-866-700-3883.
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How to forward calls to your Wireless Traveler phone number from your domestic mobile phone number while you are traveling abroad?
A: You can forward all of your domestic call phone calls to your Wireless Traveler phone while you are traveling abroad as long as you have a U.S. (+1) or UK (+44) telephone number. Now you will never miss a call, even when you are traveling, unless of course you decide to do so. Simply check with your local network provider for your home, office or cellular phone as the method of forwarding calls varies amongst providers.
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Does the Wireless Traveler global SIM telephone number expire?
A: The phone number is yours to keep for all of your trips abroad. It stays active when you return from your trip. Simply store the phone with your passport and then charge it up before you go overseas again.
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What is included with the purchase of the Wireless Traveler phone?
A: You will receive your Wireless Traveler phone with the global SIM card included, a battery charger and international plug adapter. There will also be $15 FREE call value.
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How do you charge your Wireless Traveler International phone?
A: Simply use the battery charger included with your Travel Phone package. You can take the international plug adapter, which is 110-230v compatible, with you on your trip to charge your Travel Phone while you are away.
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MAKING AND RECIEVING CALLS AND VOICE MAILS |
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- How do you make a call?
- How do people call you on your Wireless Traveler phone?
- How much does it cost someone to call you?
- How do I make a call locally when I travel in a foreign country?
- What is the cost for using Voicemail and calls to customer service?
- What is a Short Code?
- How do I send text message?
- How do you make an emergency call?
- In which countries will the Wireless Traveler phone work?
- What are the rates to make and receive calls?
- How to put call value onto your phone?
- Does the call value ever expire if not used?
- How to check your credit balance?
- What is Automatic Top-up?
- When does the charging start for the call?
- What is the charging interval?
- What if you lose your phone or SIM card?
- How do you set up your voicemail?
- How do you know when you receive a voicemail?
- How do you collect your voicemails?
- What does it cost to call your voicemail and collect your messages?
How do you make a call?
A: To make a call you turn on your Wireless Traveler phone by pressing the “red” end call button for a few seconds. Your phone will search for the local network provider in the country that you are in. When it finds one, you should then dial the country code for the country you are calling to, then the area code and telephone number. For example if you were calling to the U.S. you would dial “1” followed by the area code and telephone number,
ie. 1 631 421-1544. If you were calling to France, you would dial 33 followed by the rest of the phone number. There is no need to dial “00” or “011” when you use your Wireless Traveler phone to make a call.
Your phone uses “Call Back”, which is the reason you receive Free incoming calls in over 60 countries.
So once you dial the phone number, you press “send” on your phone (usually the green button) and then your phone will ring. Press send again and you will hear a message “Please wait while we connect your call”. Within a few seconds, the call will be connected to the person you are calling.
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How do people call you on your Wireless Traveler phone?
A: Your Wireless Traveler Phone/SIM card has 2 numbers. You have a U.S. number (+1) and an international U.K. number (+44). People can choose to call you on either your U.S. +1 telephone number or your international +44 telephone number.
Dialing +1 U.S. Number
When someone calls you on your U.S. +1 number from the U.S. they will need to dial 1 and the rest of your phone number. They will be charged a local rate by their U.S. phone provider.
When you are called on your U.S. +1 number, a $0.30 per minute surcharge is applied. For instance, to receive calls in Europe would cost you $0.30 per minute, rather than being Free per minute incoming calls on the +44 number.
Dialing +44 Number
When someone calls you on your U.K. +44 number from the U.S. they will need to dial 011 44 and the rest of your number. They will be charged an international rate by their U.S. phone provider.
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How much does it cost someone to call you?
A: The person calling you would need to check with their local network provider to see how much it would cost them to make the call to your telephone number. If they call from the U.S. to your +1 telephone number, then they would be making a local call at local rates.
If the person is calling to your United Kingdom (+44) number, they would need to ask their network provider what it would cost to make a call to a U.K. mobile telephone from America or wherever they are calling from.
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How do I make a call locally when I travel in a foreign country?
A: The Wireless Traveler phone is an international phone, so you will always be making an international call. You always need to dial the country code first, even in the country you are traveling in, and then the rest of the telephone number.
For example, in France all French phone numbers are ten digits, starting with a zero, when dialed from within France. However, when calling these numbers with an international phone you dial without the zero. Just dial you’re the country code 33, then the French number without the initial zero. For example to call
06 12 34 56 78 from your Wireless Traveler phone dial
33 6 1234 5678.
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What is the cost for using Voicemail and calls to customer service?
A: The charge for retrieving voice mail messages is the same rate as outgoing calls from the country you are calling from. Receiving voice mails is charged at the same rate as an incoming call while in the country you are in when the call was received. Calls to customer service are charged at the same rate as outgoing calls from the country you are calling from.
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What is a Short Code?
A. The Wireless Traveler Short Codes allow you to access your voicemail and customer service by dialing a digit number.
121 - is the short code to collect your voicemail messages. The voicemail function is already set up for you when you receive your phone.
154 – is the short code to contact customer service from anywhere that you are traveling in the world.
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How do I send text message?
A: You send a text message the way you would normally do, just be sure to dial the country code first and then the telephone number. You can also check your manufacturer’s handset manual that came with the phone. You will receive FREE incoming text messages worldwide.
If you have any questions on your particular phone model, please call our Customer Service at 1-866-700-3883 and we would be happy to assist you.
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How do you make an emergency call?
A: You can make an emergency call from anywhere, just dial 911, 999, etc.
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In which countries will the Wireless Traveler phone work?
A. Your Wireless Traveler phone will work in over 200 countries. Please check our Country Coverage and Coverage Map.
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What are the rates to make and receive calls?
Please check our rates by selecting the country you will be calling from and calling to with your Wireless Traveler phone.
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How to put call value onto your phone?
A: When you receive your phone please activate it by clicking on Activate Account. For your convenience the phone works on Automatic Top-up, to ensure that you will always have a positive balance of call value while traveling abroad. You will not need to interrupt your trip to find a computer to add call value to your phone. When you activate your phone you will select a minimum account balance that you wish to maintain. You will also be given the option to select the amount of call value by which you wish to top-up your account when it reaches your minimum balance. With this function you always have peace of mind while traveling.
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Does the call value ever expire if not used?
A: The call value remains on your account until you use if for your next trip abroad. If you come back home with $20 or $30 still on your account it does not expire.
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How to check your credit balance?
A: Click on My Account and enter your user name and password, then your balance will be displayed. You can check your Call History and change any of your personal settings, such as minimum balance or top up amounts.
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What is the Automatic Top-up process?
A: For your convenience the phone works on Automatic Top-up, to ensure that you will always have a positive balance of call value while traveling abroad. You will not need to interrupt your trip to find a computer to add call value to your phone. When you activate your phone you will select a minimum account balance that you wish to maintain. You will also be given the option to select the amount of call value by which you wish to top-up your account when it reaches your minimum balance. With this function you always have peace of mind while traveling. You can activate your phone now by clicking on Activate Account .
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When does the charging start for the call?
A: You will be charged as soon as the person you wanted to call answers.
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What is the charging interval?
A: The charging interval is one minute.
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What if you lose your phone or SIM card?
A: Please contact Wireless Traveler’s Customer Service at 631 421 1544 or email us at customersupport@wirelesstraveler.com and we will block your account to avoid unauthorized use. You can order a replacement Wireless Traveler SIM Card via the Wireless Traveler website or through Customer Service and your balance will be transferred.
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How do you set up your voicemail?
A: Your voicemail is already set up for you with a pre-recorded message.
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How do you know when you receive a voicemail?
A: Your phone will ring and you will receive a text message free of charge to inform you that you have a new voicemail. You can then dial 121 to retrieve your new voicemail message.
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How do you collect your voicemails?
A: You dial 121 to retrieve your new voicemail message.
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What does it cost to call your voicemail and collect your messages?
A: Collecting your voicemail is free.
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- How do you forward your calls from your U.S. phone?
- Can you port a local number (replace your Wireless Traveler Number with a regular phone number)?
- How do you make data connections?
- How do you move your contacts onto your Wireless Traveler SIM card?
How do you forward your calls from your U.S. phone?
A: Please check with your normal network carrier of your U.S. phone (office, home or cellular provider). Each carrier has their own unique method of forwarding calls. Then simply forward it to your +1 Wireless Traveler number.
Please note that customers from the U.K. would forward their phones to their +44 Wireless Traveler number.
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Can you port a local number (replace your Wireless Traveler Number with a regular phone number)?
A: No, unfortunately international number portability is not possible.
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How do you make data connections?
A: At this time the Wireless Traveler global SIM card does not have data connectivity. However in the very near future we will be able to offer a data SIM card, which will work in an unlocked, GSM Blackberry device. Please check back with our Customer Service for the availability of this product.
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How do you move your contacts onto your Wireless Traveler SIM card?
A: Please proceed as described in the manual of your cell phone or alternatively you can purchase a SIM Bank device from our products page.
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- What is a SIM card?
- What is the difference between GSM and CDMA network providers?
- Where do you use a tri or quad-band GSM phone?
- How do you unlock your phone?
What is a SIM card?
A: A SIM card or Subscriber Identity Module is a portable memory chip used in some models of cellular telephones. The SIM card makes it easy to switch to a new phone by simply sliding the SIM out of the old phone and into the new one. The SIM holds personal identity information, cell phone number, phone book, text messages and other data. It can be thought of as a mini hard disk that automatically activates the phone into which it is inserted.
The Wireless Traveler Global SIM card also provides you with an international cell phone number. By inserting this SIM into your unlocked, GSM tri or quad-band phone, you can use the phone in over 200 countries.
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What is the difference between GSM and CDMA network providers?
A: SIM cards are used with carriers that operate on the Global System for Mobile Communication (GSM) network. The competing network is Code Division Multiple Access (CDMA), a technology used in the U.S. (Verizon & Sprint). Most CDMA cell phones do not support SIM cards in most parts of the world, although this is changing.
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Where do you use a tri or quad-band GSM phone?
The quad-band phone works in the vast majority of countries around the world and is therefore the better choice of GSM phone for an international traveler.
The GSM standard originated in Europe, where mobile phones occupy two frequency bands: one in the 900 MHz range and one in the 1800 MHz range. When GSM technology crossed the Atlantic to the Americas, a different pair of frequency bands were made available for GSM use: the 850 and 1900 MHz bands.
In summary, a quad-band mobile phone is used to designate a phone that can operate in the following GSM frequency bands:
* 850 MHz (U.S./Canada/Latin America/Brazil (Only the carrier Vivo in the south and south-east of Brazil))
* 900 MHz (Africa/Europe/Brazil/Australia/Asia (excluding Japan and S. Korea))
* 1800 MHz (Africa/Europe/Brazil/Australia/Asia)
* 1900 MHz (U.S./Canada/Latin America/Brazil (Only the carrier Vivo in the north, north-east and centre-west of Brazil))
As noted above, Japan and South Korea use 3G technology, which is different to the rest of the world. You need a special UMTS phone when you travel to these countries, like our LG Slider phone, which works around the world as well.
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How do you unlock your phone?
A: Firstly, you should check with your cell phone provider to find out if your phone is locked or unlocked. If it is locked, simply ask them to provide you with the unlocking code. A representative at Wireless Traveler would be able to help you out with this if you contact us at 1-866-700-3883.
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